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Account Manager Single Site | Allied Barton Security Services | Auburn University, AL
The security industry is constantly evolving. There are new security and
management challenges every day and we are positioned to always meet our
client's needs. We do this through training programs that go far beyond
the first day on the job. The best people work for the best companies...
including industry leaders such as AlliedBarton.
Basic Job Responsibilities:
- Supervise the day to day security operations of an assigned Client
Site
- Manage a team of Security Officers, Site and Shift Supervisors
including hiring/selection, scheduling, payroll, training, coaching,
development and support.
- Ensure the Client Site is provided with high quality security services
to protect people and property.
- Build, improve and maintain effective relationships with both client
and employees
- Coordinate necessary support services to effectively manage client
site to meet or exceed financial and operational goals and provide
quality customer service
- Ensure all required reporting and contract compliance requirements are
met
- Handle any escalated security issues or emergency situations
appropriately
- Other management responsibilities as determined by Client or District
Manager
Basic Qualifications:
- College degree in Business Administration/Criminal Justice or
equivalent experience.
- At least 2 years of business management/operations/supervisory
experience.
- Previous Contract Security, facilities management, military or law
enforcement experience preferred.
- Ability to develop and grow customer relationships.
- Experience in hiring, developing, motivating and retaining staff.
- Strong time management experience required with the ability to perform
multiple tasks simultaneously.
- Outstanding interpersonal and communications skills required.
- Ability to work in a team-oriented management environment with the
ability to work independently.
- Ability to manage multiple priorities, complex situations, a diverse
team of employees and client requirements on an ongoing basis.
- Previous payroll, billing and scheduling experience preferred.
- Key Competencies: Staff Management, Financial Management, Integrity,
Problem Solving, Conflict Management, Time Management, Customer Focus,
Timely Decision Making, Motivating and Directing Others, Drive for
Results
Account Manager Client/Job Specific Skill
Qualifications:
- Communicate staffing needs via Requisition Form; assist recruiters in
identifying, interviewing and hiring quality candidates.
- Develop staff in both technical and professional skills through
performance management (coaching, counseling, disciplining, MSO
training, annual formal performance evaluations, recognition, etc.).
- Assure that employee grievances are heard and resolved (with help from
appropriate Support employees, as required) and that personnel records
are updated and accurate (Change of Status forms, rosters, etc.).
- Assure communication of policies, company announcements and job
openings through a consistently updated READ file at each site.
- Provides the basis of a great place to work by treating staff with
respect
- Meet all contractual scheduled hours with a minimum of unbilled
overtime.
- Coordinate and/or conduct site-specific OJT, client-specific training,
and annual refresher training for security personnel, as well as meet
AlliedBarton's corporate training standards.
- Reconcile security logs against shift responsibilities and patrols;
review incident reports prior to submitting to client and coordinate
preliminary investigations.
- Perform account audits and off-hour visits, completing required
documentation.
- Develop / maintain operational procedures so that a valid,
site-specific OPM and post orders are always available for emergency
reference by the security staff.
- Manage uniforms, equipment, supplies & vehicles utilized at the
account, maintaining appropriate inventories and maintenance checklists.
- Take a proactive role in communicating with the client and meeting his
needs; meet with regularly, listen to issues, provide security and
technical expertise and solutions. Ensure complete customer
satisfaction.
- Be responsible for assigned account(s) and security personnel seven
days a week. Although supervision is in place, the Account Manager will
be provided a pager to facilitate emergency around-the-clock contact.
All pager contacts must be responded to promptly.
- Efficiently interface with district and support staff and negotiate
realistic deadlines for needed services.
- Administer site safety program, workers' compensation and risk
management programs as appropriate to the site and Corporate procedures.
- Participate in unemployment hearings
- Capably utilize WinTeam for scheduling and billing, and to produce
reports (such as Scheduling Activity, Invoice Aging by Tiers, Training
Summary and Training Detail reports) that require interpretation and
action for effective business management.
- Enforce AlliedBarton policies as outlined by the handbooks and
executive memos.
- Prepare / manage annual budget and meet account financial goals
including gross profit, overtime, and payroll accuracy. These will be
greatly impacted by high employee retention / low turnover.
- Assist District Manager with rate increases, billing management and
accounts receivable.
AlliedBarton Security Services is the industry's premier provider of
highly trained security personnel to many industries including
commercial real estate, higher education, healthcare, residential
communities, chemical/petrochemical, government, manufacturing and
distribution, financial institutions, and shopping centers. Our more
than 50,000 employees and 100 offices across the country service a
client base of several thousand which includes approximately 200 Fortune
500 companies nationwide. AlliedBarton is headquartered in Conshohocken,
PA, and has been American owned and managed since 1957.
As the first security services company selected as one of Training
magazine's Top 125 training companies for three consecutive years,
AlliedBarton offers on-the-job, web-based, and ongoing training programs
for all personnel from security officers through executive level
management. Our commitment to training includes industry specific
programs that are customized for the security challenges in several of
the markets we serve.
AlliedBarton's focus on Human Capital Management moves employee growth
and satisfaction to the forefront of all company initiatives. By
utilizing employee retention programs and promotions from within,
AlliedBarton is able to foster a culture of quality security officers
and continuous customer satisfaction.
AlliedBarton security officers adhere to quality standards designed to
provide unparalleled service. Our security officers are proactive,
responsive and ready to meet your needs.
For more information visit http://www.greatsecurityjobs.com
AlliedBarton is an Equal Opportunity Employer M/F/D/V.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://alliedbartonsecurityservices.contacthr.com/14944751
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